Terms of Service

Last updated: August 2026

Welcome to REKOVR LABS. These Terms of Service govern your use of the REKOVR LABS website and purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms of Service.

1. About REKOVR LABS

REKOVR LABS provides sports recovery equipment, accessories and recovery bundles through our online store.

All references to “REKOVR LABS”, “REKOVR”, “we”, “us” or “our” refer to the business operating this website.

2. Products

We make reasonable efforts to ensure that product descriptions, images, specifications and pricing displayed on our website are accurate.

Product colours and appearance may vary slightly depending on your device or screen settings.

We reserve the right to update product specifications, packaging or presentation where reasonably necessary, provided that products supplied continue to conform to the description and requirements of the contract.

3. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you will receive an order confirmation by email. An order is not considered accepted until we have confirmed that the order has been accepted for fulfilment.

We reserve the right to refuse or cancel an order where:

• The product is unavailable.

• There has been an obvious pricing or listing error.

• We reasonably suspect fraudulent or unauthorised activity.

• We are unable to fulfil the order for reasons outside our reasonable control.

If we cancel an order after payment has been taken, you will receive a refund of the amount paid.

4. Pricing

All prices displayed on the website are shown in euros unless otherwise stated.

We aim to ensure that all pricing is accurate. If an obvious pricing error occurs, we reserve the right to correct the error and cancel an affected order where appropriate.

Any applicable delivery charges will be displayed before you complete your purchase.

5. Payment

Payment must be successfully received before an order can be processed.

We may use third-party payment providers to process transactions. We do not directly store complete payment card details on our own systems.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

6. Delivery

We aim to dispatch and deliver orders within the delivery timeframe stated on the website or at checkout.

Delivery estimates are estimates and may be affected by circumstances outside our reasonable control, including courier delays, customs procedures, severe weather, operational disruptions or other unforeseen events.

If an order is not delivered within the applicable timeframe, please contact us so that we can investigate the delivery.

Nothing in these Terms limits your statutory rights regarding delayed or non-delivered goods.

7. International Orders

Where we accept orders outside Ireland, delivery times, taxes, duties and other charges may vary depending on the destination.

Any applicable charges that are the customer's responsibility will be communicated where reasonably possible before purchase.

Customers are responsible for providing accurate delivery information.

8. Returns, Refunds and Consumer Rights

Our Return & Refund Policy explains our return and refund procedures.

Nothing in these Terms removes or restricts any statutory consumer rights that apply to your purchase.

For online purchases, consumers may have a statutory cancellation right. Certain legal exceptions may apply, including in circumstances involving personalised goods or goods that cannot be returned for health or hygiene reasons after being unsealed.

Products that are faulty, defective or not as described may be subject to statutory remedies including repair, replacement, price reduction or refund, depending on the circumstances.

Please refer to our Return & Refund Policy for further information.

9. Product Use and Safety

REKOVR LABS products are intended to support general sports, fitness, mobility and recovery activities.

Products should only be used for their intended purpose and in accordance with any instructions supplied with the product.

Customers are responsible for using products appropriately and safely.

REKOVR LABS products are not medical devices and are not intended to diagnose, treat, cure or prevent medical conditions.

If you have an injury, medical condition or concerns about whether a product is suitable for you, seek appropriate professional medical advice before use.

10. Website Use

You agree not to misuse our website, including attempting to:

• Gain unauthorised access to our systems.

• Introduce malicious software.

• Interfere with website functionality.

• Use automated systems to extract website content without permission.

• Use the website for fraudulent or unlawful purposes.

We may restrict or suspend access to the website where reasonably necessary to protect the website, our business or other users.

11. Intellectual Property

All content on the REKOVR LABS website, including our name, logos, branding, product imagery, photographs, graphics, text, designs and other original material, belongs to REKOVR LABS or is used with appropriate permission.

You may not reproduce, modify, distribute, copy, sell or commercially exploit our content without our written permission.

12. User Content

If you voluntarily submit photographs, reviews, testimonials or other content to REKOVR LABS, you confirm that you have the right to submit that content.

By submitting content, you grant REKOVR LABS permission to use it for legitimate business and marketing purposes, subject to applicable law and any specific agreement we have with you.

We reserve the right to remove content that is unlawful, misleading, abusive, offensive or otherwise inappropriate.

13. Reviews and Testimonials

Reviews and testimonials should represent genuine customer experiences.

We do not guarantee that individual results described in customer reviews will be experienced by every customer.

Any results or experiences described on our website should not be interpreted as a guarantee of a particular physical, athletic or recovery outcome.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to applicable law, REKOVR LABS will not be responsible for losses that could not reasonably have been anticipated or that arise from improper use, misuse, accidental damage or unauthorised modification of our products.

Nothing in these Terms affects your statutory consumer rights.

15. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including natural disasters, severe weather, transport disruptions, strikes, government actions, customs delays, internet or technology failures, supplier disruptions or other events beyond our reasonable control.

Where such an event occurs, we will take reasonable steps to minimise its impact.

16. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in our Privacy Policy.

17. Changes to These Terms

We may update these Terms of Service from time to time.

The version applicable to an order will generally be the version available at the time the order was placed, unless a change is required by law.

The latest version will always be made available on our website.

18. Governing Law

These Terms are governed by the laws applicable in Ireland, subject to any mandatory consumer protection rights that apply to customers in their country of residence.

Nothing in these Terms prevents a consumer from relying on mandatory rights or protections available to them under applicable consumer law.

19. Contact

If you have any questions regarding these Terms or an order, please contact:

REKOVR LABS
Email: info@rekovrlabs.com

We will make reasonable efforts to respond to customer enquiries as quickly as possible.